Refund Policy


Last Updated: March 16, 2026

30-Day Refund Policy

XM Promo LLC is committed to client satisfaction. We offer a 30-day refund policy for our services.

If you are not satisfied with the services provided, you may request a refund within 30 days of the service date.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Refund request must be submitted within 30 days of the service date
  • Request must include clear details about the issue or dissatisfaction
  • Client must have provided accurate information and cooperated throughout the service process
  • Services must have been invoiced and paid

How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name and contact information
  • Invoice number and service date
  • Detailed explanation of the reason for the refund request
  • Any supporting documents or communication

Submit refund requests to:
Email: support@xmpromollc.com
Phone: (812) 262-6669

Refund Processing

Once we receive your refund request:

  • We will review your request within 3–5 business days
  • You will be notified of the approval or rejection
  • If approved, the refund will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

Non-Refundable Situations

Refunds may not be granted in the following cases:

  • Request submitted after 30 days of the service date
  • Client provided incorrect or incomplete information
  • Issues caused by factors beyond our control
  • Violation of terms or unprofessional conduct
  • Services were completed as agreed

Partial Refunds

In certain cases, a partial refund may be issued if only part of the service was unsatisfactory. The amount will be determined on a case-by-case basis.

Service Improvement

We value client feedback and use it to improve our services. If you experience any issue, we encourage you to contact us immediately so we can resolve it as quickly as possible.

Questions About Refunds

If you have any questions about this Refund Policy, please contact us:

XM Promo LLC
2325 Ticonderoga St, Schererville, IN 46375
Email: support@xmpromollc.com
Phone: (812) 262-6669